Spa Policies

Please leave enough time to get to your appointment at least 5 minutes early, anticipating traffic and parking. If it is your first time at the spa there is an intake form.

Cancellation Policy and Spa Etiquette

Should you need to cancel or reschedule you may do so by using the booking system. Simply click on your appointment time and rebook or cancel the appointment. If it is within less than 24 hours please call the spa to let us know that you cannot make your appointment. This allows us to accommodate other clients who may be on a waiting list.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.

If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut time from your service. You will be charged for the service you booked not the time of service.

Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules.

Age Requirement of Spa Guest(s)

Please inform the spa if the appointment is for a minor in the booking system. Halo Spa has the right to deny services to minors for some spa or facial treatments. However, we do have many services specifically designed for teenagers. However, parents and guardians must sign a consent form for anyone under the age of 18 and an adult must stay in the room during the entire duration of treatment.

Payment Options  

We accept cash, Visa, Amex and Mastercard. Prices and treatments are subject to change without notice. Please refer to expiration dates of offers, promotions and discounts.


Cash is preferred to avoid transaction fees. 20% or more gratuity is expected. By maintaining a standard gratuity rate, we ensure that our staff members are fairly compensated and motivated to provide the highest level of service to every client.

Special Accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance on your intake spa form so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters and a pregnancy waiver is required.

Return Policy and Gift Certificates

We are happy to accept returns on any product within 30 days of purchase for products that are in “as new” condition, in the original packaging, and include accessories unless defective with proof of purchase. Returns will be refunded to the original form of payment.  Any product that is not in its original condition, is physically damaged, or is missing parts will not qualify for a return or refund.

Treatments and gift certificates are final sale. Gift certificates may not be redeemed for cash, but may be used toward multiple services on different dates.